LEGAL
Privacy Policy
Draft for legal review
Last updated: October 2026. This page is not final legal advice and may change before the final version is published.
About this policy
This Privacy Policy explains how Pagna Technologies LLC (“Pagna”) handles personal information collected through this website and its enquiry channels.
It does not describe how Pagna solutions such as Lothar and Automis process data inside a customer’s environment. That processing is governed by the relevant engagement agreement and data-processing arrangements agreed with each customer.
Information we collect
We collect only the information needed to respond to enquiries and operate this website:
Enquiry details you provide, such as your name, work email address, organisation, role, phone number (if provided), the solution you are interested in, and your message.
Technical information such as IP address, browser type, device type and pages visited, collected by our hosting provider and, where enabled, analytics tools.
Campaign information, such as the source of a link you followed, if it is included in the page address when you submit a form.
Please do not submit video footage, recordings, credentials or other confidential operational or personal data through website forms.
How we use information
To respond to enquiries and arrange consultations or assessments.
To assess which solution and deployment approach may fit your requirements.
To keep the website secure and prevent spam or misuse.
To understand which channels lead to enquiries and to improve the website.
To meet legal and regulatory obligations.
Where applicable law requires a legal basis, we rely on your consent or on our legitimate interest in responding to business enquiries. We do not sell personal information.
Sharing and service providers
We may share information with service providers that help us operate the website and handle enquiries, such as hosting, form handling, email and analytics providers. They may use it only to provide services to Pagna and are subject to confidentiality obligations.
We may also disclose information where required by law or to protect the rights and safety of Pagna, our customers and others.
International processing
Some service providers may process information outside your country of residence, including outside the UAE. Where required by law, appropriate safeguards will be applied. The final version of this policy will list the providers and locations in use.
Retention
We keep enquiry records for as long as needed to respond and follow up, and then delete or anonymise them unless a longer period is required by law. The specific retention period will be confirmed in the final version of this policy.
Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on applicable law, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To make a request, contact us using the details below.
Cookies and analytics
This website may use cookies and similar technologies for essential functions, security and, where enabled, analytics. Where required by law, non-essential cookies are used only with your consent and you can change your choice at any time. You can also control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. The latest version is published on this page with the date of the update.
Contact
For privacy questions or requests, use the Contact page or email info@pagna.ai.